Frequently asked questions

How long before departure should I make an order?

You can make transfer request at least 3 hours before your trip. The more time in advance, the more offers and the better prices.

Does the price include all taxes, tolls, fuel charges, etc.?

The price you pay for your transfer is final and you wouldn't pay any extra, except if you want to thank your driver. Every option not specified in your request should be paid in cash directly to your driver.

What if I can't find my carrier?

First, try to contact your carrier using contacts sent to you via email. If it does not work out, please contact us, and we will try to find another carrier or give you a refund. Refund usually takes 5 to 7 days.

Are carriers reliable?

Every carrier is tested in many ways including examination of papers, insurance audit, car check-up and driving experience proof. Carriers are also rated by users.

What if my flight is delayed?

Usually carriers monitor your flight and are informed about delays. Your driver will wait for you for 45 minutes after the time you specified. Please don't forget to specify your flight number.

How do I know if my luggage fits into the car?

Please specify the amount of your luggage in a comment. If you are not sure if your bags fit into the car, please contact us, and we will help you to make your choice.

For more information please call +382 67 700 100
Viber +382 67 700 100.
You can also email us at